Privacy
Privacy is important to us. To better protect your privacy and increase transparency we have explained our online information practices below.
Privacy Policy
Thank you for visiting the Rhitrition+ website. This Privacy Policy describes how Rhitrition+, also referred to as “we”, “us” or “our” throughout, collects and uses the personal information you provide to us on our website: Rhitritionplus.com (collectively the “Website”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We reserve the right to change this policy at any time, which we'll do through online posting or an email message sent directly to you.
Who are we?
We are Rhitrition+, founded by Rhiannon Lambert and is part of Rhitrition who is the data controller. Our contact details are as follows:
Company number: 10111200
Registered office: Lynton House, 7-12 Tavistock Square, London, WC1H 9BQ
Email address: info@rhitritionplus.com
Personal Data – what data do we collect?
Data you voluntarily provide to us:
When you submit information using the forms on the website, send us an email, engage with us on social media or by telephone, or communicate with us in any way you are voluntarily giving us information.
On the website we collect your name and given address (including postcode). Our lawful basis for processing your personal data in this way is ‘performance of a contract’ i.e. we collect the data so that we may send you our products that you have ordered and paid for. If you do not provide us with this data, you may not order our products. We keep your name and home address (including post code) for two years after we have delivered your product.
We may collect the following personal information from you:
Contact Information such as name, email address, mailing address and phone number
Billing Information such as credit card number and billing address
Unique Identifiers such as user name, account number and password
Preferences Information such as product wish lists, order history, marketing preferences, and reminder and notification preferences
Data that we collect automatically:
When you use the website, as is true with most websites, we may collect data about your visit.
This data may include, but not limited to:
Your IP address, your operating system, your browser ID, browser activity and other information about you interact with the site. We collect this information through Squarespace Analytics for anonymous reporting as well as through the use of cookies. Our use of cookies is discussed further below.
We use this information to:
Fulfill your order
Send you an order confirmation
Recommend products you may be interested in purchasing
Send you requested product or service information
Send product updates
Respond to customer service requests
Administer your account
Send you a newsletter
Send you marketing communications
Respond to your questions and concerns
Improve our Website and marketing
Disclosure of Personal Data
We will not share Personal Data collected through our Website with unrelated third parties, except as provided in this Privacy Policy. We may share Personal Data with companies that we contract with to perform services for us, such as assisting with postal services, where they need your Personal Data to perform the purposes outlined within this Privacy Policy. These companies are not authorised to keep or use your Personal Data for any other purpose.
We do not transfer your personal data outside the European Economic Area.
Third Party Websites
Our Website may contain links to third party websites. When you click on a link to any other website or location, you will leave our Website and go to another Website, and another entity may collect personal data or anonymous data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your personal information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.
Third-Party Payment Processing
Online payments made through our Website are handled by our third-party payment services provider. We do not process, record or maintain your credit card or bank account information. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, and dealing with complaints and queries relating to such payments and refunds. If you have any questions about payments or would like to dispute a charge, you can contact us at info@rhitritionplus.com.
Cookies
Similar to other commercial websites, our Website uses a technology called "cookies" and web server logs to collect information about how our Website is used. Cookies are small text files that are stored by web browsers on your computer or mobile phone. When you visit a website, that site's server asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. These files often include an anonymous unique identifier. Cookies and web server logs allow websites to store things like user preferences, time and date of visits and pages views to analyse web traffic.
How we use Cookies:
Rhitrition+ use “analytical” cookies which, in conjunction with our web server's log files, to allow us to calculate the aggregate number of people visiting our Website and which parts of the Website are most popular. This helps us analyse data about web page traffic and allows us to improve our Website in order to tailor it to user’s needs. We only use this data for statistical purposes after which the data is removed.
On some of our web pages third parties may also set their own cookies (for example when you click social media sharing buttons or view embedded videos hosted on another website). Rhitrition+ cannot access the data stored in any such cookies (nor can such third parties access the Rhitrition+ cookies).
By using our Website, you are deemed to consent to our use of the analytical cookies described above.
You can refuse to accept cookies by activating the setting in your browser, which allows you to refuse the setting of cookies. Please consult your browser provider support for instructions on how to do this. Please note that if you set your browser settings to block all cookies (including essential cookies) you may affect the performance of this and other websites.
Your rights as a Data Subject
Request access to your personal data (commonly known as a "subject access request").
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data where we are relying on a legitimate interest. You also have the right to object where we are processing your personal data for direct marketing purposes.
Request restriction of processing of your personal data in certain scenarios.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.
You may lodge a complaint with the Information Commissioner’s Office. If you would like to complain, please do let us know so we can try and fix it for you first.
Questions?
If you have any questions, please contact us using the details at the top of this policy.